Return and Refund Policy
Our services are digital: nothing physical is shipped or returned. This policy explains when you can get your money back.
If we don't deliver, you get a full refund
If your mailboxes are not delivered within 7 days of your payment, you can ask for a full refund of that order. Days spent waiting on you (for example, approving your mailbox list or changing your domain settings) are not counted.
Monthly packages
You can cancel any time. Your service stays active until the end of the month you have paid for, and you are not charged again. Months already started are not refunded.
Domain registration
Once a domain is registered in your name, the registration fee cannot be refunded, because the registry does not return it. You keep the domain for the registration period.
Problems after delivery
If a mailbox stops working because of a problem on our side, we fix or replace it free of charge. Tell us on WhatsApp or by email.
Services cancelled for misuse
If a service is suspended or cancelled because it was used against our Terms and Conditions, no refund is given.
How to ask for a refund
Message us on WhatsApp or email us with your order number. We reply within 2 working days. Approved refunds are sent back through the original payment method within 7 to 10 working days.
Contact
Questions? Write to hello@leadsixty.com, call +92 341 0999900, or message us on WhatsApp.